Gift Packaging

Your purchase will arrive in a decorative, cotton filled box, tied up with matching ribbons.

A pair of rubber ear backs will be included with each pair of earrings to prevent earrings loss.

A Pro-Polish square is included, as a thank you gift, to keep your jewelry looking like new.

All jewelry will ship in a bubble envelope to guard against damage during transit.

Shipping

Canada Post

 Your purchase will be shipped via Canada Post Parcel Services:

Domestic: 2 - 9 business days (with tracking number)

US: 4 - 10 business days

International: 10 - 15 business days

Your shipping cost includes packaging and postage.

Message me for any shipping requirements that may be out of the ordinary.

Please ensure your address is correct to ensure your purchase arrives at your home safe and sound.

Customs Fees
Customs

International shipments may be subject to import duties and tax levies once they reach your country.

All additional charges for customs clearance are the responsibility of the recipient.

Please contact your local customs office for further information.

It is a federal offence in Canada to mark purchases as a 'gift' on customs forms. To do so comes with stiff penalties.

Guarantee

If you're not happy, I’m not happy.  I am committed to resolving any and all issues in a polite and timely manner.

Please read descriptions, or note pictures for length and/or sizing prior to placing your order.

Please ask as many questions as is necessary, should the need arise.

Please contact me as soon as you are aware of any issue with your purchase.

I would like your Silver Echoes shopping experience to be a fabulous experience.

Returns

Kindly contact me to discuss your situation before putting any returning item/s in the mail.

All items must be returned within 7 business days for refund or exchange.

Shipping costs for exchanges or returns are the responsibility of the purchaser.

Please obtain a tracking number for your return to ensure delivery.

Please ensure return is sent in the same packaging and condition in which it was received.

A refund will be issued once your returned item has been received.

Custom orders cannot be returned or exchanged.