Frequently Asked Questions
How do I pay for my purchase?
It is a 4-step process to pay for your purchase:
- Click payment button next to selected item/s.
- If you have a PayPal account; log into PayPal. If you don’t have a PayPal account; enter your payment information on a web page protected by PayPal.
- Review and complete your purchase on PayPal.
- You will then be returned to Silver Echoes.
Is this site secure for my credit card?
The PayPal site is highly secure. They use industry-leading technology (such as SSL) to keep your information safe. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.
What happens after I place my order?
Your order will be shipped within 1 - 3 business days. Once your order is received, the item/s you have purchased are inspected, polished, gift wrapped, packaged up and mailed to the address you have supplied. Please ensure your address is entered correctly so your purchase can arrive at your home safe and sound.
How long will delivery take?
Your purchase will be shipped via Canada Post Parcel Services: • Domestic: 2 - 9 business days • US: 4 - 10 business days • International: 10 - 15 business days
Do I receive an invoice for my order?
Yes, you will receive a receipt once your order has been completed. It will be emailed directly to the email address you supplied during check out. You will also be given an option/opportunity to print out your receipt once payment has been made.
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